The difference between capacity building and direct service is central to all VISTA projects. VISTA Members engage in capacity building activities to enhance the impacts of anti-poverty interventions serving a low-income population, and are not permitted to do direct service, excepting specific circumstances detailed below.
Capacity building is a term commonly used to describe tasks, activities, and ideas that expand a program or organization’s ability to carry out its mission and vision and improve how an org/community meets the needs of its beneficiaries and puts them in a better position to address the issues they are aiming to solve. In the context of the VISTA program, capacity-building activities must be directed toward an anti-poverty intervention.
Direct service refers to services that immediately address the needs of an identified target population, program recipient, or client of an organization. In almost all cases, your host site is providing direct services (called anti-poverty interventions) to a specific population. VISTA capacity building efforts will help your organization carry out its direct service interventions.
Imagine building a house. Direct service is laying the foundation and physically constructing the building. Capacity building is pricing out building materials, pulling permits, securing personnel to build the home, and ensuring the knowledge of how to properly build a home is retained and recorded for future use.
So when is it okay to do direct service?
A brief period of direct service is necessary to understand the service elements of the sponsoring organization.
This means that your VISTA members can participate in direct service to get a better idea of what your organization does, or more clearly understand a system that they are trying to improve.
For example, your VISTA member who is going to revitalize your middle school mentor volunteer engagement strategy might participate in mentoring activities alongside volunteers during their orientation to better understand how things are currently being done.
Direct service is incidental to the time and effort in carrying out the primary responsibilities of the member assignment.
An example of this situation would be: a VISTA has been tasked with managing the food pantry (ex. stocking shelves, passing food to beneficiaries, working alongside volunteers).
VISTA members can participate in direct service activities for a limited time to understand the different facets of their project. If the VISTA’s service is tied to making the pantry more efficient and accessible, it makes sense that the VISTA learns how the pantry operates, how volunteers work and what beneficiaries needs are.
All hands-on-deck activities
From time to time your office may host and have larger events that require the efforts and assistance of everyone on your staff. Your VISTA may even be contributing capacity building efforts to these events and activities. We understand you may need to use VISTA members to assist with the actual event, especially if all staff members, volunteers and students are also participating. Again, assuming your office isn’t hosting events weekly that require whole office assistance and this isn’t something that is part of the VISTAs day-to-day, this is acceptable!
Emergency activities
We understand that things happen and that occasionally VISTA members are asked to step in and help in a direct capacity when there is an unexpected situation. If a volunteer does not show up for a shift to unload the food pantry delivery and the VISTA can grab a few boxes and pitch in, they certainly can. However, VISTA members should not be regular coverage for emergencies – i.e., they can’t be the automatic backup for when a staff member or volunteer is out, and this is something that should happen occasionally and not regularly.
When is it not okay to do direct service? As a standard, AmeriCorps and Campus Compact require that VISTA members do not engage in regular direct service daily or as a part of their regular VISTA service. Doing some direct service things like the aforementioned common examples is perfectly acceptable from time to time. We recognize that grey areas exist so if you are unsure, please ask us for clarification.
It’s important to also note that a VISTA member’s capacity building service is designed to support an anti-poverty intervention, and VISTA activities should be connected to that specific anti-poverty intervention. As part of building capacity, VISTA members will often have to do things that fall into the category of clerical work – sending emails, scheduling meetings, etc. When a VISTA is doing these things, they should be directly connected to the anti-poverty intervention(s), or be something that everyone participates in.